All items ordered will be despatched for Christmas
As Christmas gets closer and you want to guarantee that your items arrive use our Next Working Day Delivery option.
There are many Personalised Items that we will make available up to NOON on Thursday 21st that will be available on Next Working Day Delivery.
We will be offering a Saturday Delivery Service if you order by NOON on Friday 22nd
Last order dates for Christmas for Personalised Items will be shown against each product, where possible, if you are unsure then please call our Customer Services Team on 0844 561 0966.
We personalise many products in house which will allow you to order right up to the last moment.
The following are the deadlines for OUR Christmas Despatching of Our Personalised Items.
(These will not have an Order by date for Xmas on the Product Page)
Tuesday December 19th
This is the last posting date if you select Standard Delivery for orders placed by Noon on Monday 18th
Orders will be despatched by Royal Mail 48 on Tuesday 19th December.
Wednesday December 20th
This is the last posting date if you select 1st Class Delivery for orders placed by Noon on Tuesday 19th December
Orders will be despatched by Royal Mail 24 on Wednesday 20th December.
The following are the deadlines for OUR Christmas Despatching of Non Personalised Items.
Tuesday December 20th
This is the last posting date if you select Standard Delivery
Orders received by 4pm will be despatched by Royal Mail 48.
Wednesday December 22nd
This is the last posting date if you select 1st Class Post
Orders received by 4pm will be despatched by Royal Mail 24.
Next Working Day Delivery
We will despatch orders by Next Working Day Delivery up to Thursday 21st December providing they are available for this Service.
We will still be despatching on Friday 22nd December but this will be for delivery after Christmas.
Please note we will not accept responsibility for failure of Royal Mail or a Courier to deliver.
IF UNSURE PLEASE CALL 0844 561 0966
CHRISTMAS OFFICE CLOSURE
Our offices will be closed at 1pm on Friday 22nd December we will reopen again on Wednesday 27th December. We will also be closed on Monday 1st January.
Postage and Packaging
We base our postage rates on weight and as a guide UK items are sent out as set out below.
RM48 Parcel Post is our standard postage method, but we are unable to track this service and it is not guaranteed to be delivered the next day. To ensure reliability and good service, choosing Standard Delivery means we will despatch your items via Royal Mail RM48, Royal Mail aim to deliver your parcel within 2-3 working days, with a small minority taking slightly longer.
If next day delivery is required please check the product page or basket page to check if the product you would like to purchase is available for next day delivery.
But you must order before 2pm (Mon-Thu) for it to arrive next day when choosing the Express Delivery option.
Purchases up to 3.5kg will be delivered by Royal Mail Parcel Post First Class.
Purchases over 3.5kg will be delivered by Courier.
At present we do not deliver outside the UK.
We reserve the right to send any parcel out by the best service possible.
Exceptions to Express Delivery
There are however a few exceptions to the acceptance of Express Delivery terms. These are:
Parts of the Scottish Highlands.
Parts of Scotland.
Many of our smaller products are dispatched via Royal Mail to the above areas and will still maintain the standard delivery status.
With our personalised products, the Despatch Time is clearly stated against each item.
As the majority of products will not go through the letterbox please try to ensure that someone is at the address given, if this is not possible, then put a delivery address, such as work or a relative's address into the shipping details where someone can receive the package.
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 10 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
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