To ensure reliability and good service, choosing Standard Delivery means we will despatch your items via Royal Mail RM48, Royal Mail aim to deliver your parcel within 2-3 working days, with a small minority taking slightly longer.
First Class Tracked Delivery
To ensure a faster service, choosing First Class Delivery means we will despatch your items via Royal Mail24, Royal Mail aim to deliver your parcel within 1-2 working days, with a small minority taking slightly longer.
Next Working Day Delivery
Orders placed before 2:30pm (Mon-Thu) with express delivery are guaranteed delivery for the next working day.
DPD are our main Courier provider, but other companies may be used at peak times or where appropriate.
You will receive an email or text notification with an hours time slot detailing your delivery information.
Please note: Unfortunately we cannot offer express delivery on all of our product range. The products excluded from express delivery are mainly Personalised Items, but there are many exceptions. If a product is available for express delivery this will be clearly indicated on the product page.
**Exceptions to Express Delivery
There are however a few exceptions to the acceptance of Express delivery terms. These are:
Parts of the Scottish Highlands.
Parts of Scotland.
All of Scotland at Peak Times (Christmas and other major events)
Gift is delivered straight to your inbox. Vouchers are processed within 24 hours of placing your order, Monday to Friday. Please ensure you include a valid email address when ordering and check spam/junk folders if you are worried about delivery.
The pack includes:
All items for delivery outside the U.K. are sent by Airmail. Despatch times stated against each product are for the UK ONLY. Charges and despatch times vary according to destination. And the following times need to be added to those quoted against each product, as those on the site are for UK delivery only.EEC gifts will take a minimum 3-7 additional working days to arrive, to those quoted against each product. Exact delivery charges will be displayed at the checkout - but ensure that you select the correct destination. If you select the incorrect Postage destination we will contact you by email advising you that you will have to reorder, so that the item/s can be shipped.
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 10 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
Delivery of Goods to You
We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order.
Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product. If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.
You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.
We will not be responsible for delays in the delivery caused by any third party.
Get our free newsletter for ideas, new products and exclusive offers