Postage and Packaging
We base our postage rates on weight and as a guide UK items are sent out as set out below.
RM48 Parcel Post is our standard postage method, but we are unable to track this service and it is not guaranteed to be delivered the next day.
If next day delivery is required please check the product page or basket page to check if the product you would like to purchase is available for next day delivery.
But you must order before 2pm (Mon-Thu) for it to arrive next day when choosing the Express Delivery option.
Purchases up to 3.5kg will be delivered by Royal Mail Parcel Post First Class.
Purchases over 3.5kg will be delivered by Courier.
At present we do not deliver outside the UK.
We reserve the right to send any parcel out by the best service possible.
Exceptions to Express Delivery
There are however a few exceptions to the acceptance of Express Delivery terms. These are:
Parts of the Scottish Highlands.
Parts of Scotland.
Many of our smaller products are dispatched via Royal Mail to the above areas and will still maintain the standard delivery status.
With our personalised products, the Despatch Time is clearly stated against each item.
As the majority of products will not go through the letterbox please try to ensure that someone is at the address given, if this is not possible, then put a delivery address, such as work or a relative's address into the shipping details where someone can receive the package.
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
Punctuation and Spelling. Please check your punctuation, spelling and grammar. Ensure you put capital letters where you want them. Although we check every order that comes through we cannot always pick up errors (We are Human but we do pick up most)
Dates. Please check dates carefully! We can amend them in most cases if you get them wrong, as long as you tell us soon enough!
Images. Images should be in .jpg (J PEG) format. Ideally files should be 2MB or smaller. The upload time will depend on the file size and your Internet connection speed. Please be patient when uploading a large image. Please try to use the best-quality image possible.
We Can Scan. If you don’t have a digital image we can scan your photograph, please call for charges.
Sending Details Later. If you would like to send the details later, leave the fields blank and then when you have the order confirmation send your details to firstname.lastname@example.org
Personalisation Field not Needed. You may enter NONE if there is a required personalisation field you wish to leave blank.