Returns Information

Returns Policy

We offer a simple No Quibble 30 Day Money Back Guarantee.

If any item is not what you required then just notify us by email/post (stating reason for return) within 30 days of receipt.

We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded.

Items must be returned in a resaleable condition otherwise no refund can be given. Please send items back via recorded delivery for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty).

Damaged/Faulty Goods

Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.

We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.

Personalised Items   There will also be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel

Experience Days  Any returned Experience Day Vouchers will incur an administration cost of £15

When returning goods please provide the details as set out below and return to the address below:

Please include:

Order Number
Name and Address
Original invoice
Original packaging container

Refunds

Refunds will be made within 30 days of a refund being agreed.

Please address any returned Products to: The Personalised Gift Shop, Unit 19 Ellesmere Business Park,Oswestry Road, Ellesmere, SY12 0EW